Laying off CVS Pharmacy Supervisors

The idea is that getting scripts out "efficiently" (enter scripts on time, check voicemail in a timely manner, deal with third-party rejects in a timely manner, and verify scripts on time) and proactively dealing with OOS, insurance rejects, and refill authorization requests (by calling the patient so they don't show up at the pharmacy and freak out) correlates with increased customer satisfaction (fewer complaints like "why didn't you call me? I had to make blah blah number of trips") and fewer in-person interruptions (telling people to come back instead of just getting them out the door in the first place because they don't care how many people were ahead of them, they "need" it NOW, so you can move on), so more scripts sold.

The truth is if you're constantly behind and putting out fires on the spot rather than being proactive, you waste a lot of time and you can lose scripts. Doesn't matter if you work for CVS or another chain

Now, whether you have adequate staffing at CVS to do well on WeCare, that's another issue... well it's chain retail, being fast and efficient is the #1 goal (and of course don't make a dispensing error because that wastes time!) no matter who you work for because you sell more scripts. I was in a district where you had That One Store that always got 100 every month (even busy stores with WeCare in the 90s) and then you had ****shows in single digits because of high turnover. When I worked for CVS I saw the difference in just getting **** out on time (even if you are taking 15 minutes to enter "acute" scripts like CVS "permits" you are taking too long; I started haranguing people to drop everything whenever new e-scripts came in and enter scripts ASAP) and getting people to call patients when **** came up so they don't come in all pissed off and waste your time. Get people out instead of telling them to come back later... because they actually come back later and have fun when you are down to you and one tech.

WeCare does sound Orwellian but it's important to the company for reasons stated above. In 2015 field management was really cracking the whip to get stores in line (it used to be that < 10 WeCare points over a rolling time period made you a "challenge store." In 2015 they changed the threshold to < 25 and I wouldn't be surprised if they increase this threshold in 2016. FYI 30 out of 100 YTD would put you in the bottom 5% of stores. 70 of 100 in the 50% percentile IIRC.

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Laying off CVS Pharmacy Supervisors